Travel Agents: Job Description
Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.
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What Tasks Do Travel Agents Do?
Typical responsibilities of travel agents cover:
- Collect payment for transportation and accommodations from customer.
- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
- Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
- Record and maintain information on clients, vendors, and travel packages.
- Book transportation and hotel reservations, using computer or telephone.
- Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
- Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
Skills and Knowledge
Successful travel agents combine a mix of skills and domain knowledge.
Most Important Skills
These are the skills most central to this role, rated on an importance scale of 0 to 5:
Top Knowledge Areas
Types of Travel Agents Jobs
This career also goes by job titles like:
- Auto Travel Counselor
- Beach Expert
- Booking Agent
- Business Travel Consultant
- Certified Travel Counselor
- Corporate Travel Agent
- Corporate Travel Consultant
- Corporate Travel Counselor
Employment and Demand
There are about 960,217 travel agents working in the United States today. Demand is forecast to decline by -3.5% over the projection horizon.
How Much Do Travel Agents Make?
| Statistic | Value |
|---|---|
| Annual median | $65,314 |
| Hourly median | $31.40 |
| 10th percentile | $42,392 |
| 25th percentile | $53,853 |
| 75th percentile | $76,775 |
| 90th percentile | $88,236 |
Wages vary widely based on experience, location, and industry.
How Much Do Travel Agents Make in Different U.S. States?
| State | Annual median salary |
|---|---|
| District of Columbia | $63,770 |
| Washington | $62,620 |
| Wyoming | $61,500 |
| Connecticut | $61,180 |
| Nevada | $60,630 |
| New Jersey | $59,640 |
| Alaska | $57,490 |
| Colorado | $56,370 |
| Massachusetts | $54,200 |
| Montana | $53,540 |
| Texas | $51,110 |
| Vermont | $50,960 |
| New York | $50,200 |
| Oregon | $49,690 |
| Arizona | $49,260 |
| Tennessee | $48,990 |
| New Hampshire | $48,680 |
| Idaho | $48,660 |
| Alabama | $48,650 |
| California | $48,540 |
| North Carolina | $48,390 |
| Nebraska | $48,010 |
| Minnesota | $47,900 |
| Kentucky | $47,850 |
| Florida | $47,780 |
| Illinois | $47,660 |
| Kansas | $47,390 |
| Wisconsin | $47,020 |
| North Dakota | $47,000 |
| Pennsylvania | $46,910 |
| Indiana | $46,860 |
| South Carolina | $46,810 |
| Michigan | $46,710 |
| South Dakota | $46,610 |
| Rhode Island | $45,810 |
| Georgia | $45,790 |
| Louisiana | $45,720 |
| Iowa | $44,970 |
| Ohio | $44,750 |
| Maryland | $44,660 |
| Missouri | $44,290 |
| Utah | $41,040 |
| Maine | $37,950 |
| Virginia | $37,860 |
| West Virginia | $35,710 |
| New Mexico | $35,250 |
| Arkansas | $34,980 |
| Oklahoma | $34,850 |
| Guam | $33,870 |
| Hawaii | $32,090 |
| Puerto Rico | $22,450 |
Where Travel Agents Earn the Most
Compensation for travel agents differ across the country. Top regions by median wage:
| Region | Median annual wage | Share of U.S. jobs | Location quotient |
|---|---|---|---|
| New England | $53,932 | 5.0% | 1.13 |
| Far Western US | $53,170 | 19.2% | 1.69 |
| Rocky Mountains | $52,196 | 3.8% | 1.00 |
| Middle Atlantic | $50,065 | 12.3% | 0.81 |
| Southwest | $48,502 | 11.5% | 1.03 |
| Great Lakes | $46,889 | 11.5% | 0.91 |
| Southeast | $46,283 | 29.1% | 1.81 |
| Plains States | $45,813 | 6.7% | 1.18 |
Highest-Paying Metro Areas for Travel Agents
| Metro area | State | Median annual wage | Employment |
|---|---|---|---|
| Seattle-Tacoma-Bellevue, WA | WA | $66,190 | 3,690 |
| New Haven, CT | CT | $63,670 | 40 |
| Waterbury-Shelton, CT | CT | $62,600 | 40 |
| Las Vegas-Henderson-North Las Vegas, NV | NV | $61,530 | |
| Bridgeport-Stamford-Danbury, CT | CT | $61,140 | 230 |
| Hartford-West Hartford-East Hartford, CT | CT | $60,640 | 130 |
| Bozeman, MT | MT | $60,200 | 50 |
| Austin-Round Rock-San Marcos, TX | TX | $58,800 | 320 |
Which Industries Hire Travel Agents
The largest employers of travel agents work in these industries:
| Industry | Employment | Median annual wage |
|---|---|---|
| Administrative and Support and Waste Management and Remediation Services | 47,620 | $48,080 |
| Finance and Insurance | 1,910 | $54,240 |
| Transportation and Warehousing | 1,830 | $38,550 |
| Accommodation and Food Services | 1,110 | $49,190 |
| Arts, Entertainment, and Recreation | 1,050 | $40,180 |
| Professional, Scientific, and Technical Services | 780 | $59,740 |
Travel Agents work in the following industries:
Tools and Technology
- Accounting software: Intuit QuickBooks (hot technology)
- Data base user interface and query software: Microsoft Access (hot technology)
- Spreadsheet software: Microsoft Excel (hot technology)
- Office suite software: Microsoft Office software (hot technology)
- Electronic mail software: Microsoft Outlook (hot technology)
- Presentation software: Microsoft PowerPoint (hot technology)
- Word processing software: Microsoft Word (hot technology)
- Accounting software: SAP Concur (hot technology)
- Video conferencing software: Zoom (hot technology)
- Data base user interface and query software: Amadeus CRS (in demand)
- Enterprise resource planning ERP software: Sabre Central Command (in demand)
Work Environment
Daily working conditions for travel agents is shaped by the following characteristics:
- Telephone Conversations
- Spend Time Sitting
- Importance of Being Exact or Accurate
- Contact With Others
Education and Training
Entry-level travel agents positions require an associate’s degree as the typical entry-level education. This career aligns with Medium Preparation Needed (Job Zone 3), indicating the level of preparation typically expected.
Related Careers
Similar Occupations
- Customs Brokers (Supplemental)
- Meeting, Convention, and Event Planners (Supplemental)
- Concierges (Primary-Long)
- Tour Guides and Escorts (Primary-Long)
- Travel Guides (Primary-Short)
- Counter and Rental Clerks (Primary-Short)
- Retail Salespersons (Primary-Long)
- Advertising Sales Agents (Supplemental)
Top Programs to Study For This Career
Aspiring travel agents often complete programs in:
Business, Management, Marketing, and Related Support Services
2 programs across 2 majors
References
This profile draws on the following authoritative sources:
- U.S. Bureau of Labor Statistics — Occupational Employment and Wage Statistics (OEWS) for employment and wage data by state and industry.
- BLS Employment Projections for total employment and growth forecasts.
- O*NET (Occupational Information Network) for skills, knowledge, tasks, work activities, work context, technology, and education-zone data.
SOC code: 41-3041.00 (Travel Agents).
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