All About Telemarketers
Job Description & Duties Solicit donations or orders for goods or services over the telephone.
A Day in the Life of a Telemarketer
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- Explain products or services and prices, and answer questions from customers.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
What Skills Do You Need to Work as a Telemarketer?
Below is a list of the skills most Telemarketers say are important on the job.
Speaking: Talking to others to convey information effectively.
Persuasion: Persuading others to change their minds or behavior.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Related Job Titles
- Call Center Agent
- Telephone Sales Representative (TSR)
- Telemarketing Representative
- Telemarketing Sales Representative
Job Opportunities for Telemarketers
In the United States, there were 216,600 jobs for Telemarketer in 2016. There is little to no growth in job opportunities for Telemarketer. Due to new job openings and attrition, there will be an average of 33,300 job openings in this field each year.
The states with the most job growth for Telemarketer are Washington, Nevada, and Tennessee. Watch out if you plan on working in North Dakota, Vermont, or South Dakota. These states have the worst job growth for this type of profession.
Telemarketers make between $18,680 and $41,740 a year.
Telemarketers who work in Washington, Massachusetts, or New Hampshire, make the highest salaries.
Below is a list of the median annual salaries for Telemarketers in different U.S. states.
|State||Annual Mean Salary|
|District of Columbia||$28,680|
Tools & Technologies Used by Telemarketers
Although they’re not necessarily needed for all jobs, the following technologies are used by many Telemarketers:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Microsoft Dynamics
How do I Become a Telemarketer?
What kind of Telemarketer requirements are there?
How many years of work experience do I need?
Telemarketers work in the following industries:
More about our data sources and methodologies.
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