First-Line Supervisors of Non-Retail Sales Workers: Career Profile
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
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What Tasks Do First-Line Supervisors of Non-Retail Sales Workers Perform?
The core tasks performed by first-line supervisors of non-retail sales workers include:
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and prepare work schedules, and assign employees to specific duties.
Key Skills and Knowledge
Top first-line supervisors of non-retail sales workers rely on a mix of skills and domain knowledge.
Top Skills
The abilities most important for this role, rated on an importance scale of 0 to 5:
Core Knowledge
Other First-Line Supervisors of Non-Retail Sales Workers Job Titles
This career also goes by job titles like:
- Advertising Material Distributors Supervisor
- Blood Donor Recruiter Supervisor
- Bowling Desk Clerk Supervisor
- Bulk Plant Supervisor
- Circulation Crew Leader
- Client Service Supervisor
- Customer Service Department Supervisor
- Customer Service Supervisor
Job Outlook
There are about 258,702 first-line supervisors of non-retail sales workers working in the United States today. This occupation is expected to grow by +4.0% over the projection horizon.
How Much Do First-Line Supervisors of Non-Retail Sales Workers Make?
| Statistic | Value |
|---|---|
| Annual median | $28,072 |
| Hourly median | $13.50 |
| 10th percentile | $20,000 |
| 25th percentile | $23,165 |
| 75th percentile | $32,979 |
| 90th percentile | $37,887 |
Wages vary widely based on experience, location, and industry.
How Much Do First-Line Supervisors of Non-Retail Sales Workers Make in Different U.S. States?
| State | Annual median salary |
|---|---|
| New York | $118,350 |
| South Dakota | $107,700 |
| Massachusetts | $106,990 |
| Colorado | $101,670 |
| New Hampshire | $101,020 |
| Delaware | $97,560 |
| Rhode Island | $97,300 |
| Virginia | $97,290 |
| New Jersey | $97,230 |
| Wisconsin | $97,120 |
| Washington | $91,450 |
| Tennessee | $85,350 |
| Florida | $83,670 |
| Maryland | $83,580 |
| Iowa | $83,520 |
| Wyoming | $83,200 |
| Maine | $82,550 |
| North Carolina | $82,220 |
| Oregon | $82,060 |
| District of Columbia | $81,810 |
| Missouri | $81,540 |
| Pennsylvania | $81,150 |
| California | $80,970 |
| Ohio | $80,540 |
| Connecticut | $80,460 |
| Nebraska | $80,410 |
| Indiana | $78,750 |
| Alaska | $78,570 |
| Michigan | $78,450 |
| Vermont | $78,310 |
| Montana | $78,220 |
| Arizona | $78,110 |
| Oklahoma | $78,030 |
| Illinois | $77,520 |
| Minnesota | $77,320 |
| Georgia | $77,310 |
| Utah | $77,110 |
| Virgin Islands | $75,200 |
| Arkansas | $74,890 |
| New Mexico | $74,370 |
| Texas | $73,940 |
| Kansas | $73,820 |
| Kentucky | $73,260 |
| Louisiana | $72,310 |
| Nevada | $71,240 |
| South Carolina | $71,070 |
| Alabama | $68,220 |
| Mississippi | $66,050 |
| Idaho | $65,000 |
| West Virginia | $64,330 |
| Hawaii | $61,060 |
| Puerto Rico | $46,520 |
| Guam | $44,470 |
Pay by U.S. Region
Earnings for first-line supervisors of non-retail sales workers differ across the country. These regions lead on median pay:
| Region | Median annual wage | Share of U.S. jobs | Location quotient |
|---|---|---|---|
| Middle Atlantic | $101,729 | 18.0% | 1.36 |
| New England | $99,318 | 5.1% | 1.19 |
| Rocky Mountains | $92,983 | 5.8% | 1.72 |
| Great Lakes | $83,760 | 10.8% | 0.88 |
| Far Western US | $82,005 | 13.8% | 0.85 |
| Southeast | $81,690 | 28.0% | 1.20 |
| Plains States | $80,747 | 5.0% | 0.85 |
| Southwest | $74,811 | 12.8% | 1.06 |
Where the Jobs Cluster
| Metro area | State | Median annual wage | Employment |
|---|---|---|---|
| Boston-Cambridge-Newton, MA-NH | MA | $115,240 | 5,060 |
| Boulder, CO | CO | $113,790 | 670 |
| Durham-Chapel Hill, NC | NC | $111,470 | 580 |
| New York-Newark-Jersey City, NY-NJ | NY | $109,770 | 19,460 |
| Rapid City, SD | SD | $108,880 | 100 |
| Sioux Falls, SD-MN | SD | $108,460 | 310 |
| Manchester-Nashua, NH | NH | $108,380 | 480 |
| Racine-Mount Pleasant, WI | WI | $106,450 | 150 |
Top Industries Employing First-Line Supervisors of Non-Retail Sales Workers
Most first-line supervisors of non-retail sales workers are found across these industries:
| Industry | Employment | Median annual wage |
|---|---|---|
| Wholesale Trade | 60,300 | $87,680 |
| Finance and Insurance | 45,030 | $91,970 |
| Retail Trade | 24,630 | $60,050 |
| Information | 18,880 | $88,140 |
| Professional, Scientific, and Technical Services | 15,830 | $102,550 |
| Manufacturing | 12,700 | $98,450 |
| Administrative and Support and Waste Management and Remediation Services | 11,270 | $68,210 |
| Management of Companies and Enterprises | 7,100 | $116,100 |
First-Line Supervisors of Non-Retail Sales Workers work in the following industries:
Tools and Technology
- Video conferencing software: Cisco Webex (hot technology)
- Data base user interface and query software: Microsoft Access (hot technology)
- Spreadsheet software: Microsoft Excel (hot technology)
- Office suite software: Microsoft Office software (hot technology)
- Electronic mail software: Microsoft Outlook (hot technology)
- Presentation software: Microsoft PowerPoint (hot technology)
- Project management software: Microsoft Project (hot technology)
- Word processing software: Microsoft Word (hot technology)
- Customer relationship management CRM software: Salesforce software (hot technology)
- Enterprise resource planning ERP software: SAP software (hot technology)
What the Workplace Is Like
The work environment for first-line supervisors of non-retail sales workers tends to involve the following characteristics:
- Telephone Conversations
- Face-to-Face Discussions with Individuals and Within Teams
- Contact With Others
- Work With or Contribute to a Work Group or Team
How to Become First-Line Supervisors of Non-Retail Sales Workers
Entry-level first-line supervisors of non-retail sales workers positions require a bachelor’s degree as the typical entry-level education. The role falls in Considerable Preparation Needed (Job Zone 4), reflecting the level of preparation typically expected.
Other Careers to Consider
Similar Occupations
- Human Resources Specialists (Supplemental)
- Management Analysts (Supplemental)
- First-Line Supervisors of Security Workers (Primary-Long)
- First-Line Supervisors of Food Preparation and Serving Workers (Supplemental)
- First-Line Supervisors of Housekeeping and Janitorial Workers (Supplemental)
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services (Primary-Short)
- First-Line Supervisors of Personal Service Workers (Primary-Long)
- First-Line Supervisors of Retail Sales Workers (Primary-Short)
Where to Study
Future first-line supervisors of non-retail sales workers typically earn programs in:
Business, Management, Marketing, and Related Support Services
3 programs across 2 majors
References
Data on this page comes from the following authoritative sources:
- U.S. Bureau of Labor Statistics — Occupational Employment and Wage Statistics (OEWS) for employment and wage data by state and industry.
- BLS Employment Projections for total employment and growth forecasts.
- O*NET (Occupational Information Network) for skills, knowledge, tasks, work activities, work context, technology, and education-zone data.
SOC code: 41-1012.00 (First-Line Supervisors of Non-Retail Sales Workers).
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