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casino operations and services

Instructional content for this group of programs is defined in codes 12.0601 - 12.0699.

Types of Degrees casino operations and services Majors Are Earning

Students pursuing casino operations and services can earn degrees at several award levels.

Award Level	Graduates
Master’s Degree	564

What casino operations and services Majors Need to Know

Programs in casino operations and services emphasize a specific mix of knowledge, skills, and abilities — derived from O*NET surveys of workers in occupations that casino operations and services graduates commonly enter.

Knowledge Areas

According to O*NET, a major in casino operations and services emphasizes the following knowledge areas:

• Customer and Personal Service — Importance 4.1 / 5; level 4.3 / 7.
• Mathematics — Importance 3.8 / 5; level 3.8 / 7.
• English Language — Importance 3.7 / 5; level 3.4 / 7.
• Administration and Management — Importance 3.2 / 5; level 2.9 / 7.
• Public Safety and Security — Importance 3.2 / 5; level 2.8 / 7.

^{Importance is rated 1–5; level is 1–7. Source: ONET Online — weighted across related occupations.*}

Skills

Skills built by a casino operations and services program reflects the day-to-day work of related occupations:

• Speaking — Importance 3.6 / 5; level 3.3 / 7.
• Monitoring — Importance 3.5 / 5; level 3.4 / 7.
• Active Listening — Importance 3.4 / 5; level 3.2 / 7.
• Critical Thinking — Importance 3.3 / 5; level 3.4 / 7.
• Reading Comprehension — Importance 3.2 / 5; level 3.2 / 7.

Abilities

Innate abilities most relevant to casino operations and services careers — again drawn from O*NET surveys of related occupations:

• Oral Comprehension — Importance 3.9 / 5; level 3.8 / 7.
• Oral Expression — Importance 3.8 / 5; level 3.8 / 7.
• Problem Sensitivity — Importance 3.7 / 5; level 3.5 / 7.
• Near Vision — Importance 3.6 / 5; level 3.5 / 7.
• Speech Clarity — Importance 3.5 / 5; level 3.1 / 7.

Common Job Activities

Day-to-day, casino operations and services graduates report doing:

Activity	Frequency / Importance
Communicating with Supervisors, Peers, or Subordinates	3.9 / 7
Getting Information	3.8 / 7
Performing for or Working Directly with the Public	3.5 / 7
Identifying Objects, Actions, and Events	3.5 / 7
Evaluating Information to Determine Compliance with Standards	3.4 / 7
Establishing and Maintaining Interpersonal Relationships	3.4 / 7
Making Decisions and Solving Problems	3.3 / 7
Documenting/Recording Information	3.3 / 7
Working with Computers	3.2 / 7
Updating and Using Relevant Knowledge	3.2 / 7

Technology Skills Used on the Job

Most frequently-cited tools used by casino operations and services professionals:

Tool / Software	Category	In-Demand
Microsoft Office software	Office suite software	✓
Microsoft Excel	Spreadsheet software	✓
Microsoft PowerPoint	Presentation software	—
Microsoft Word	Word processing software	✓
Microsoft Outlook	Electronic mail software	✓
Corel WordPerfect Office Suite	Office suite software	—
Slack	Cloud-based data access and sharing software	—
Apache Spark	Business intelligence and data analysis software	—
Apache Hadoop	Data base management system software	—
Email software	Electronic mail software	—
Microsoft Paint	Graphics or photo imaging software	—
iView Systems	Data base user interface and query software	—

^{Source: ONET Online technology skills, weighted across related occupations.*}

Sample Job Titles

Real job postings for casino operations and services graduates include:

• Casino Gaming Worker
• Casino Worker
• Baccarat Dealer
• Faro Dealer
• Table Games Dealer
• Table Game Dealer
• Card Dealer
• Card Grader
• Dealer
• Roulette Dealer
• Casino Dealer
• Gaming Host
• Blackjack Dealer
• Card Game Operator
• Games Dealer

Education Typically Required

Across the occupations open to casino operations and services graduates, the typical level of education actually held by current workers is distributed as:

Education Level	Share of Workers
High school diploma or equivalent	70.1%
Some college courses	9.1%
Less than a high school diploma	7.3%
Postsecondary certificate	6.2%
Associate’s degree (or other 2-year)	5.8%
Bachelor’s degree	1.6%

^{Source: ONET Online education / training / experience requirements.*}

Who Is Earning a Degree in casino operations and services?

Gender Distribution

This field skews predominantly female, with women earning 63.5% of casino operations and services degrees.

Gender	Graduates	Share
Women	358	63.5%
Men	206	36.5%

Racial-Ethnic Diversity

At the national level, the racial-ethnic distribution of casino operations and services graduates is as follows:

Race / Ethnicity	Graduates	Share
White	106	18.8%
Asian	153	27.1%
Hispanic or Latino	71	12.6%
Black or African American	210	37.2%
Race Unknown	24	4.3%

^{See minority definition below.}

Related Programs

You may also be interested in these closely related fields of study:

Program	Annual Degrees Awarded
Personal and Culinary Services	164,764
Cosmetology and Related Personal Grooming Services	136,936
Culinary Arts and Related Services	24,487
Funeral Service and Mortuary Science	2,676
Culinary, Entertainment, and Personal Services, Other	101
CULINARY, ENTERTAINMENT, AND PERSONAL SERVICES	—

References

The racial-ethnic minorities count is calculated by taking the total number of students and subtracting white students and international students. This number is then divided by the total number of students to obtain the racial-ethnic minorities percentage.

• College Factual
• National Center for Education Statistics (IPEDS)
• O*NET Online
• U.S. Bureau of Labor Statistics
• U.S. Department of Education College Scorecard

More about our data sources and methodologies.