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Patient Representatives in North Carolina

Patient Representatives in North Carolina

Considering working as a Patient Representatives in North Carolina? Here’s what you need to know. All health technologists and technicians not listed separately.

What do Patient Representatives Make in North Carolina?

For patient representatives working in North Carolina, the median annual wage is $45,100 per year (or roughly $21.68/hour).Pay can range from $36,700 at the 10th percentile to $71,660 at the 90th percentile.

Wage Statistic Annual Hourly
10th percentile $36,700 $17.64
25th percentile $38,870 $18.69
Median (50th) $45,100 $21.68
75th percentile $55,780 $26.82
90th percentile $71,660 $34.45
Salary ranges for Patient Representatives in North Carolina

The job concentration index in North Carolina compared to the national average — is 1.24, indicating that patient representatives are more concentrated here than the national average.

National Wage Comparison

Nationally, patient representatives earn a median of $47,419 per year ($22.80/hour), below the North Carolina median.

Patient Representatives earnings in North Carolina vs. the national average

Employment Outlook

National employment for 3,215,162 patient representatives in the U.S.. In North Carolina alone, about 6,860 people work in this role. That’s higher than the typical state, which employs around 1,980 patient representatives.

Patient Representatives in North Carolina vs. the average state Forecasted number of jobs for Patient Representatives

Top North Carolina Metros for Patient Representatives

The largest metro-area employers of patient representatives in North Carolina.

Metro Area Number Employed Annual Median Salary
Charlotte-Concord-Gastonia, NC-SC 1,350 $46,880
Raleigh-Cary, NC 840 $45,230
Winston-Salem, NC 620 $44,410
Durham-Chapel Hill, NC 600 $49,280
Greensboro-High Point, NC 580 $40,440
Fayetteville, NC 310 $44,750
Asheville, NC 260 $49,770
Hickory-Lenoir-Morganton, NC 240 $46,230
Wilmington, NC 240 $43,960
Pinehurst-Southern Pines, NC 210 $43,330
Greenville, NC 140 $45,460
Rocky Mount, NC 140 $38,880
Jacksonville, NC 110 $40,030
Burlington, NC 90 $43,670
Goldsboro, NC 70 $43,510

Top States for Patient Representatives Employment

These states have the highest employment of patient representatives work.

State Number Employed
California 24,540
Texas 15,220
Florida 10,660
Pennsylvania 9,970
New York 8,660
Ohio 8,420
North Carolina 6,860
New Jersey 5,650
Missouri 5,560
Michigan 5,500
Georgia 5,280
Illinois 5,150
Massachusetts 4,420
Wisconsin 4,410
South Carolina 4,230
Virginia 3,750
Washington 3,600
Louisiana 3,330
Arizona 2,670
Indiana 2,640

Highest-Paying States for Patient Representatives

Where patient representatives earn the most: patient representatives.

State Annual Median Salary
Wyoming $65,560
Delaware $64,860
Washington $59,960
Kansas $59,780
Maine $58,820
California $58,310
Oregon $58,240
Massachusetts $58,210
New York $57,690
Hawaii $56,260

Skills

The most important patient representatives skills, rated on an importance scale of 0 to 5:

Active Listening  4.1 / 5
0
5
Service Orientation  4.0 / 5
0
5
Social Perceptiveness  4.0 / 5
0
5
Reading Comprehension  3.9 / 5
0
5
Speaking  3.9 / 5
0
5
Coordination  3.9 / 5
0
5

Knowledge Areas

Core knowledge areas for this occupation, rated on an importance scale of 0 to 5:

Customer and Personal Service  4.4 / 5
0
5
Medicine and Dentistry  3.9 / 5
0
5
Sociology and Anthropology  3.8 / 5
0
5
Administrative  3.7 / 5
0
5
Psychology  3.6 / 5
0
5
Administration and Management  3.4 / 5
0
5

Abilities

Top abilities for patient representatives, rated on an importance scale of 0 to 5:

Oral Comprehension  4.2 / 5
0
5
Oral Expression  4.1 / 5
0
5
Near Vision  3.8 / 5
0
5
Deductive Reasoning  3.8 / 5
0
5
Written Expression  3.8 / 5
0
5
Inductive Reasoning  3.8 / 5
0
5

Daily Tasks

Patient Representatives typically:

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Refer patients to appropriate health care services or resources.
  • Maintain knowledge of community services and resources available to patients.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
  • Analyze patients' abilities to pay to determine charges on a sliding scale.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  • Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.

Work Activities

  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Assisting and Caring for Others
  • Making Decisions and Solving Problems
  • Documenting/Recording Information
  • Evaluating Information to Determine Compliance with Standards
  • Working with Computers
  • Processing Information
  • Organizing, Planning, and Prioritizing Work
  • Updating and Using Relevant Knowledge
  • Identifying Objects, Actions, and Events

Tools & Technology

Common tools and software used in this occupation include: Hot technologies: eClinicalWorks EHR software, Epic Systems In-demand technologies: Epic Systems

What Major Will Prepare You For This Career?

Several college majors map to this occupation:

  • Allied Health Professions
  • Allied Health Services
  • Clinical/Medical Laboratory Science

Related occupations to patient representatives include:

Also Known As

Access Representative, Admissions Coordinator, Admitting Clerk, Admitting Representative, Care Navigator, Case Manager, Clinical Liaison, Healthcare Registrar, Intake Specialist, Medicaid Service Coordinator (MSC), PCA (Patient Care Associate), PCT (Patient Care Technician), Patient Access Coordinator, Patient Access Representative, Patient Access Specialist.

References

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