All About Social and Community Service Managers

Social & Community Service Manager Job Description Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization’s budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Social & Community Service Manager Responsibilities

• Speak to community groups to explain and interpret agency purposes, programs, and policies.
• Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
• Plan and administer budgets for programs, equipment, and support services.
• Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
• Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
• Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.

Qualities of a Social & Community Service Manager

Social and Community Service Managers state the following job skills are important in their day-to-day work.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Service Orientation: Actively looking for ways to help people.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Types of Social & Community Service Manager Jobs

• Community Service Organization Director
• Community Center Director
• Offender Workforce Development Program Manager (OWDPM)
• Nonprofit Director
• Children’s Service Supervisor

Are There Job Opportunities for Social and Community Service Managers?

In the United States, there were 147,300 jobs for Social and Community Service Manager in 2016. New jobs are being produced at a rate of 18% which is above the national average. The Bureau of Labor Statistics predicts 26,500 new jobs for Social and Community Service Manager by 2026. The BLS estimates 16,300 yearly job openings in this field.

The states with the most job growth for Social & Community Service Manager are Arizona, Utah, and Colorado. Watch out if you plan on working in Maine, Wyoming, or Rhode Island. These states have the worst job growth for this type of profession.

What is the Average Salary of a Social & Community Service Manager

The typical yearly salary for Social and Community Service Managers is somewhere between $40,720 and $111,150.

Social and Community Service Managers who work in Rhode Island, District of Columbia, or Virginia, make the highest salaries.

How much do Social and Community Service Managers make in different U.S. states?

State	Annual Mean Salary
Alabama	$66,430
Alaska	$73,410
Arizona	$65,610
Arkansas	$57,360
California	$73,640
Colorado	$84,360
Connecticut	$73,560
Delaware	$69,230
District of Columbia	$101,360
Florida	$71,820
Georgia	$66,000
Hawaii	$71,590
Idaho	$52,490
Illinois	$66,150
Indiana	$61,180
Iowa	$58,410
Kansas	$63,010
Kentucky	$63,210
Louisiana	$70,120
Maine	$60,620
Maryland	$76,670
Massachusetts	$70,500
Michigan	$72,450
Minnesota	$75,280
Mississippi	$47,700
Missouri	$60,450
Montana	$55,440
Nebraska	$65,270
Nevada	$75,840
New Hampshire	$65,380
New Jersey	$88,570
New Mexico	$65,750
New York	$86,700
North Carolina	$69,640
North Dakota	$65,850
Ohio	$73,210
Oklahoma	$62,530
Oregon	$63,590
Pennsylvania	$65,620
Rhode Island	$96,550
South Carolina	$68,610
South Dakota	$71,630
Tennessee	$68,450
Texas	$72,560
Utah	$64,320
Vermont	$65,260
Virginia	$89,290
Washington	$63,870
West Virginia	$56,460
Wisconsin	$66,750
Wyoming	$63,270

What Tools do Social and Community Service Managers Use?

Below is a list of the types of tools and technologies that Social and Community Service Managers may use on a daily basis:

• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft PowerPoint
• Microsoft Outlook
• Web browser software
• Microsoft Access
• Microsoft Dynamics
• Microsoft Publisher
• FileMaker Pro
• Healthcare common procedure coding system HCPCS
• Blackbaud The Raiser’s Edge
• Corel WordPerfect Office Suite
• Presentation software
• IBM Lotus 1-2-3
• Financial accounting software
• Microsoft Visual FoxPro
• Corel QuattroPro
• Oracle Reports
• PointClickCare HER

How to Become a Social & Community Service Manager

Education needed to be a Social and Community Service Manager:

How Long Does it Take to Become a Social & Community Service Manager?

Where Social and Community Service Managers Are Employed

Below are examples of industries where Social and Community Service Managers work:

Related Careers

Those thinking about becoming a Social and Community Service Manager might also be interested in the following careers:

• Chief Executives

Are you already one of the many Social and Community Service Manager in the United States? If you’re thinking about changing careers, these fields are worth exploring:

• Child, Family, and School Social Workers

References:

• Bureau of Labor Statistics
• College Factual
• O*NET Online

Image Credit: Mike Moore via public domain

More about our data sources and methodologies.