What Does it Take to Be an Insurance Adjuster, Examiner, or Investigator?
Career Description Investigate, analyze, and determine the extent of insurance company’s liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of claims within a certain monetary limit.
Life As an Insurance Adjuster, Examiner, or Investigator: What Do They Do?
- Communicate with former associates to verify employment record and to obtain background information regarding persons or businesses applying for credit.
- Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
- Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
- Collect evidence to support contested claims in court.
- Obtain credit information from banks and other credit services.
- Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
Insurance Adjuster, Examiner, or Investigator Needed Skills
Below is a list of the skills most Insurance Adjusters, Examiners, and Investigators say are important on the job.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Speaking: Talking to others to convey information effectively.
Negotiation: Bringing others together and trying to reconcile differences.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Types of Insurance Adjuster, Examiner, or Investigator
- Disability Specialist
- Claim Investigator
- Claims Analyst
- Medical Claims Examiner
- Claims Service Adjustor
Job Opportunities for Insurance Adjusters, Examiners, and Investigators
In the United States, there were 311,100 jobs for Insurance Adjuster, Examiner, or Investigator in 2016. There is little to no growth in job opportunities for Insurance Adjuster, Examiner, or Investigator. The BLS estimates 24,500 yearly job openings in this field.
The states with the most job growth for Insurance Adjuster, Examiner, or Investigator are Utah, Arizona, and Colorado. Watch out if you plan on working in Maine, District of Columbia, or Mississippi. These states have the worst job growth for this type of profession.
Insurance Adjuster, Examiner, or Investigator Salary
The typical yearly salary for Insurance Adjusters, Examiners, and Investigators is somewhere between $39,620 and $98,660.
Insurance Adjusters, Examiners, and Investigators who work in Connecticut, Massachusetts, or New Jersey, make the highest salaries.
How much do Insurance Adjusters, Examiners, and Investigators make in different U.S. states?
|State||Annual Mean Salary|
|District of Columbia||$74,210|
What Tools do Insurance Adjusters, Examiners, and Investigators Use?
Although they’re not necessarily needed for all jobs, the following technologies are used by many Insurance Adjusters, Examiners, and Investigators:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Medical procedure coding software
- Healthcare common procedure coding system HCPCS
- Document management system software
- CGI-AMS BureauLink Enterprise
- Hyland OnBase Enterprise Content Management
- Axonwave Fraud and Abuse Management System
- ISO NetMap for Claims
- LexisNexis RiskWise
- StrataCare StrataWare eReview
- ISO ClaimSearch
- ADP software
- CCC Pathways Appraisal Quality Solution
- IBM Fraud and Abuse Management System
- Hummingbird Legal Bill Review
- Agency Management Systems AMS 360
- Automatic Data Processing Autosource
- Automatic Data Processing Claims Manager & Dispatch
How to Become an Insurance Adjuster, Examiner, or Investigator
Learn what Insurance Adjuster, Examiner, or Investigator education requirements there are.
What work experience do I need to become an Insurance Adjuster, Examiner, or Investigator?
Where do Insurance Adjusters, Examiners, and Investigators Work?
The table below shows the approximate number of Insurance Adjusters, Examiners, and Investigators employed by various industries.
Those interested in being an Insurance Adjuster, Examiner, or Investigator may also be interested in:
Those who work as an Insurance Adjuster, Examiner, or Investigator sometimes switch careers to one of these choices:
More about our data sources and methodologies.