Customer Service Management
Featured Customer Service Management Programs
Learn about start dates, transferring credits, availability of financial aid, and more by contacting the universities below.
Today's managers must have a versatile skill set. They are the proponents of an organization's brand and MS manage and develop top talent.
Featured Customer Service Management Programs
Learn about start dates, transferring credits, availability of financial aid, and more by contacting the universities below.
Today's managers must have a versatile skill set. They are the proponents of an organization's brand and MS manage and develop top talent.
What Customer Service Management Majors Need to Know
O*NET surveyed people in occupations related to customer service management and asked them what knowledge areas, skills, and abilities were important for their jobs. The responses were rated on a scale of 1 to 5 with 5 being most important.
Knowledge Areas for Customer Service Management Majors
This major prepares you for careers in which these knowledge areas are important:
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Skills for Customer Service Management Majors
A major in customer service management prepares you for careers in which the following skill-sets are crucial:
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Abilities for Customer Service Management Majors
As you progress with your customer service management degree, there are several abilities you should pick up that will help you in whatever related career you choose. These abilities include:
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Written Expression - The ability to communicate information and ideas in writing so others will understand.
- Speech Recognition - The ability to identify and understand the speech of another person.
Related Programs
Learn about other programs related to Customer Service Management that might interest you.
Today's managers must have a versatile skill set. They are the proponents of an organization's brand and MS manage and develop top talent.
Amount of Education Required for Careers Related to Customer Service Management
Some careers associated with customer service management require an advanced degree while some may not even require a bachelor’s. In general, the more advanced your degree the more career options will open up to you. However, there is significant time and money that needs to be invested into your education so weigh the pros and cons.
How much schooling do you really need to compete in today’s job market? People currently working in careers related to customer service management have obtained the following education levels.
| Education Level | Percentage of Workers |
|---|---|
| High School Diploma - or the equivalent (for example, GED) | 23.3% |
| Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production) | 0.6% |
| Some College Courses | 20.1% |
| Associate’s Degree (or other 2-year degree) | 9.7% |
| Bachelor’s Degree | 45.5% |
| Master’s Degree | 1.3% |
Online Customer Service Management Programs
The following table lists the number of programs by degree level, along with how many schools offered online courses in the field.
| Degree Level | Colleges Offering Programs | Colleges Offering Online Classes |
|---|---|---|
| Certificate (Less Than 1 Year) | 0 | 0 |
| Certificate (1-2 years) | 7 | 1 |
| Certificate (2-4 Years) | 0 | 0 |
| Associate’s Degree | 4 | 1 |
| Bachelor’s Degree | 2 | 0 |
| Post-Baccalaureate | 0 | 0 |
| Master’s Degree | 2 | 0 |
| Post-Master’s | 0 | 0 |
| Doctor’s Degree (Research) | 0 | 0 |
| Doctor’s Degree (Professional Practice) | 0 | 0 |
| Doctor’s Degree (Other) | 0 | 0 |
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Majors Related to Customer Service Management
You may also be interested in one of the following majors related to customer service management.
| Major | Number of Grads |
|---|---|
| General Business Administration and Management | 336,268 |
| Organizational Leadership | 15,303 |
| Interior Design Management | 13,070 |
| Supply Chain Management | 10,445 |
| Operations Management | 5,884 |
| Project Management | 4,363 |
| Office Administration | 3,252 |
| Non-Profit/Public/Organizational Management | 2,481 |
| Purchasing, Procurement/Acquisitions and Contracts Management | 1,102 |
| Retail Management | 985 |
| Transportation/Mobility Management | 592 |
| E-Commerce | 415 |
| Science/Technology Management | 321 |
| Research and Development Management | 287 |
| Risk Management | 177 |
References
*The racial-ethnic minorities count is calculated by taking the total number of students and subtracting white students, international students, and students whose race/ethnicity was unknown. This number is then divided by the total number of students at the school to obtain the racial-ethnic minorities percentage.
- College Factual
- College Scorecard
- National Center for Education Statistics
- O*NET Online
- U.S. Bureau of Labor Statistics
- Usual Weekly Earnings of Wage and Salary Workers First Quarter 2020
More about our data sources and methodologies.
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