Gambling Managers: Career Profile
Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.
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What Tasks Do Gambling Managers Do?
The core tasks performed by gambling managers include:
- Resolve customer complaints regarding problems, such as payout errors.
- Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
- Track supplies of money to tables and perform any required paperwork.
- Explain and interpret house rules, such as game rules or betting limits.
- Prepare work schedules and station arrangements and keep attendance records.
- Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
- Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
- Train new workers or evaluate their performance.
What Gambling Managers Need to Know
Effective gambling managers rely on a mix of skills and domain knowledge.
Key Skills
The competencies most important for this role, rated on an importance scale of 0 to 5:
Top Knowledge Areas
Other Gambling Managers Job Titles
Common job titles for this role include:
- Baccarat Manager
- Bingo Manager
- Blackjack Manager
- Cage Manager
- Cage Shift Manager
- Card Room Manager
- Casino Manager
- Casino Operations Manager
Employment and Demand
There are about 330,043 gambling managers working in the United States today. Demand is forecast to grow by +9.6% over the projection horizon.
Gambling Managers Pay
| Statistic | Value |
|---|---|
| Annual median | $140,375 |
| Hourly median | $67.49 |
| 10th percentile | $92,477 |
| 25th percentile | $116,426 |
| 75th percentile | $164,324 |
| 90th percentile | $188,273 |
Compensation varies based on experience, location, and industry.
Pay by State
| State | Annual median salary |
|---|---|
| Washington | $121,800 |
| Wisconsin | $107,700 |
| New Jersey | $106,140 |
| California | $102,810 |
| Maryland | $102,630 |
| Oregon | $101,780 |
| New Mexico | $99,810 |
| Michigan | $98,020 |
| Massachusetts | $97,720 |
| New York | $94,150 |
| Indiana | $91,390 |
| Nevada | $87,800 |
| Florida | $84,450 |
| Pennsylvania | $84,440 |
| Louisiana | $83,750 |
| Kansas | $81,830 |
| Arizona | $80,460 |
| Minnesota | $79,390 |
| Mississippi | $78,340 |
| Ohio | $77,680 |
| Iowa | $77,070 |
| Illinois | $75,990 |
| Missouri | $75,950 |
| South Dakota | $74,500 |
| Oklahoma | $68,860 |
| Kentucky | $65,520 |
| Puerto Rico | $61,120 |
Top-Paying U.S. Regions
Pay for gambling managers differ across the country. Top regions by median wage:
| Region | Median annual wage | Share of U.S. jobs | Location quotient |
|---|---|---|---|
| New England | $97,720 | 1.0% | 0.40 |
| Far Western US | $96,931 | 39.5% | 8.68 |
| Middle Atlantic | $96,472 | 14.7% | 1.05 |
| Great Lakes | $85,301 | 13.7% | 0.99 |
| Southeast | $79,522 | 9.9% | 3.65 |
| Plains States | $77,209 | 6.3% | 1.66 |
| Southwest | $76,892 | 13.2% | 3.60 |
| Other U.S. Territories | $61,120 | 1.8% | 2.50 |
Where the Jobs Cluster
| Metro area | State | Median annual wage | Employment |
|---|---|---|---|
| San Francisco-Oakland-Fremont, CA | CA | $135,990 | 30 |
| Seattle-Tacoma-Bellevue, WA | WA | $133,030 | 50 |
| Los Angeles-Long Beach-Anaheim, CA | CA | $119,310 | 70 |
| Sacramento-Roseville-Folsom, CA | CA | $102,810 | 60 |
| San Diego-Chula Vista-Carlsbad, CA | CA | $102,070 | 100 |
| Gulfport-Biloxi, MS | MS | $98,430 | 70 |
| Atlantic City-Hammonton, NJ | NJ | $97,550 | 110 |
| Riverside-San Bernardino-Ontario, CA | CA | $96,720 | 140 |
Top Industries Employing Gambling Managers
Most gambling managers work in these industries:
| Industry | Employment | Median annual wage |
|---|---|---|
| Arts, Entertainment, and Recreation | 2,360 | $82,230 |
| Accommodation and Food Services | 1,890 | $94,430 |
| Management of Companies and Enterprises | 80 | $143,180 |
Below are examples of industries where gambling managers work:
Software Gambling Managers Use
- Spreadsheet software: Microsoft Excel (hot technology)
- Office suite software: Microsoft Office software (hot technology)
- Electronic mail software: Microsoft Outlook (hot technology)
- Presentation software: Microsoft PowerPoint (hot technology)
- Word processing software: Microsoft Word (hot technology)
The Day-to-Day Environment
Daily working conditions for gambling managers reflects the following characteristics:
- Face-to-Face Discussions with Individuals and Within Teams
- Indoors, Environmentally Controlled
- Contact With Others
- Work With or Contribute to a Work Group or Team
- Deal With External Customers or the Public in General
Education and Training
Entry-level gambling managers positions require a high school diploma or equivalent as the typical entry-level education. The role falls in Some Preparation Needed (Job Zone 2), reflecting the level of preparation typically expected.
Related Careers
Similar Occupations
- Financial Managers (Primary-Long)
- Food Service Managers (Primary-Long)
- Lodging Managers (Primary-Short)
- Athletes and Sports Competitors (Supplemental)
- Umpires, Referees, and Other Sports Officials (Primary-Long)
- Gambling Surveillance Officers and Gambling Investigators (Primary-Short)
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop (Supplemental)
- First-Line Supervisors of Gambling Services Workers (Primary-Short)
Where to Study
Aspiring gambling managers often complete programs in:
Business, Management, Marketing, and Related Support Services
1 programs across 1 majors
References
Data on this page comes from the following authoritative sources:
- U.S. Bureau of Labor Statistics — Occupational Employment and Wage Statistics (OEWS) for employment and wage data by state and industry.
- BLS Employment Projections for total employment and growth forecasts.
- O*NET (Occupational Information Network) for skills, knowledge, tasks, work activities, work context, technology, and education-zone data.
SOC code: 11-9071.00 (Gambling Managers).
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