What is a Computer User Support Specialist?
Computer User Support Specialist Definition Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
A Day in the Life of a Computer User Support Specialist
- Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
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Computer User Support Specialist Needed Skills
Below is a list of the skills most Computer User Support Specialists say are important on the job.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Related Job Titles for this Occupation:
- Helpdesk Manager
- Computer Support Technician
- Maintenance Specialist
- Printer Technician
- End-User Support Specialist
Computer User Support Specialist Employment Estimates
In 2016, there was an estimated number of 636,600 jobs in the United States for Computer User Support Specialist. New jobs are being produced at a rate of 11.3% which is above the national average. The Bureau of Labor Statistics predicts 72,100 new jobs for Computer User Support Specialist by 2026. Due to new job openings and attrition, there will be an average of 55,500 job openings in this field each year.
The states with the most job growth for Computer User Support Specialist are Utah, Washington, and Tennessee. Watch out if you plan on working in Alaska, Ohio, or Maine. These states have the worst job growth for this type of profession.
What is the Average Salary of a Computer User Support Specialist
The salary for Computer User Support Specialists ranges between about $31,220 and $84,510 a year.
Computer User Support Specialists who work in District of Columbia, California, or New Jersey, make the highest salaries.
How much do Computer User Support Specialists make in each U.S. state?
| State | Annual Mean Salary |
|---|---|
| Alabama | $49,120 |
| Alaska | $57,270 |
| Arizona | $52,090 |
| Arkansas | $42,180 |
| California | $66,350 |
| Colorado | $60,440 |
| Connecticut | $59,990 |
| Delaware | $58,780 |
| District of Columbia | $71,020 |
| Florida | $49,260 |
| Georgia | $53,090 |
| Hawaii | $47,990 |
| Idaho | $48,990 |
| Illinois | $53,020 |
| Indiana | $46,990 |
| Iowa | $49,100 |
| Kansas | $45,360 |
| Kentucky | $48,700 |
| Louisiana | $47,570 |
| Maine | $51,930 |
| Maryland | $54,880 |
| Massachusetts | $63,860 |
| Michigan | $50,640 |
| Minnesota | $55,560 |
| Mississippi | $46,670 |
| Missouri | $47,600 |
| Montana | $46,060 |
| Nebraska | $49,660 |
| Nevada | $51,330 |
| New Hampshire | $52,360 |
| New Jersey | $65,260 |
| New Mexico | $43,190 |
| New York | $60,160 |
| North Carolina | $52,510 |
| North Dakota | $53,020 |
| Ohio | $50,180 |
| Oklahoma | $46,710 |
| Oregon | $53,380 |
| Pennsylvania | $52,370 |
| Rhode Island | $56,660 |
| South Carolina | $47,040 |
| South Dakota | $38,860 |
| Tennessee | $49,340 |
| Texas | $52,250 |
| Utah | $50,000 |
| Vermont | $51,170 |
| Virginia | $58,290 |
| Washington | $62,180 |
| West Virginia | $44,290 |
| Wisconsin | $51,810 |
| Wyoming | $51,020 |
Tools & Technologies Used by Computer User Support Specialists
Although they’re not necessarily needed for all jobs, the following technologies are used by many Computer User Support Specialists:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Hypertext markup language HTML
- JavaScript
- Microsoft PowerPoint
- Git
- Microsoft Outlook
- Python
- jQuery
- Microsoft Access
- Node.js
- MySQL
- Data entry software
- MongoDB
- SAP
- Microsoft Windows
- Microsoft Project
- Autodesk AutoCAD
- Adobe Systems Adobe Acrobat
How do I Become a Computer User Support Specialist?
What kind of Computer User Support Specialist requirements are there?
What work experience do I need to become a Computer User Support Specialist?
Who Employs Computer User Support Specialists?
The table below shows some of the most common industries where those employed in this career field work.
You May Also Be Interested In…
Those thinking about becoming a Computer User Support Specialist might also be interested in the following careers:
Career changers with experience as a Computer User Support Specialist sometimes find work in one of the following fields:
References:
Image Credit: Craig Dennis via Creative Commons Zero (CC0) license
More about our data sources and methodologies.
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